Support intelligence for small SaaS teams

Stop answering the same ticket. Fix what keeps creating it.

RepeatFix turns a sanitized support export into a ranked product backlog, clearer help content, and ready-to-use reply macros. No chatbot rollout. No new dashboard to babysit.

Get a free 3-signal preview See a sample output
  • No bot install
  • Sanitized exports only
  • Founder-ready in 5 days
FRICTION LEDGER
ILLUSTRATIVE
Repeat-contact concentration79%of this sample queue sits in three themes
01
Onboarding38%

Workspace invite flow is unclear

UI + docs
02
Billing24%

Proration surprises new admins

Copy + macro
03
Integrations17%

OAuth reconnect fails silently

Product fix
ONE EXPORT7 actions ranked by impact + effort
RAW CONVERSATIONSROOT CAUSESFIXES YOUR TEAM CAN SHIP
01 / WHY IT EXISTS

Your queue is already a product-research system.

Most small teams never get the time to turn it into one. The signal stays trapped in inboxes, tags drift, and the same friction returns next week.

SUPPORT SEESRepetition

“We answered this yesterday.”

PRODUCT SEESAnecdotes

“A few users asked for this.”

REPEATFIX SHIPSEvidence

“This cause created 38% of repeat contact. Here are the three smallest fixes.”

02 / THE FIVE-DAY SPRINT

One clean export in. A decision-ready fix pack out.

You keep control of the data and every recommendation. We work from sanitized text, flag weak evidence, and never invent customer quotes.

DAY 0
01

Sanitize + export

Remove names, emails, account IDs, and secrets. Send up to 500 conversations as CSV.

DAYS 1–3
02

Cluster + trace

We group repeated intent, separate symptoms from causes, and attach anonymized evidence.

DAYS 4–5
03

Prioritize + write

You receive fixes, help-content drafts, macros, and a simple 30-day measurement plan.

03 / WHAT LANDS ON YOUR DESK

A fix pack, not a sentiment cloud.

The output is designed to move directly into Linear, Jira, Notion, or your help center.

01

Friction map

A plain-language taxonomy and a Pareto view of what creates repeat contact.

02

Evidence-backed backlog

Each recommendation links back to real, anonymized ticket examples.

03

Knowledge gap map

See which questions need a help article, an in-product cue, or a better handoff.

04

Five article drafts

Ready-to-edit help content written in the language customers actually use.

05

Ten response macros

Concise replies for the common cases that still need a human response.

06

30-day scorecard

A small measurement plan so you can see whether the fixes reduce repeat work.

04 / SAMPLE FINDING
PROJECT ATLASILLUSTRATIVE EXAMPLE

“I invited my teammate, but they never got in. Do I need to make another workspace?”

THEME SHARE38%
CONFIDENCEHIGH
FIX EFFORTSMALL

RECOMMENDED MOVES

  1. 01Show invite state beside each email
  2. 02Add “already invited?” recovery link
  3. 03Rewrite the invitation help article
Every real finding includes anonymized source rows and a clear confidence label.
05 / FOUNDING OFFER

FIRST 3 CLIENTS

The Ticket-to-Fix Sprint

For a small SaaS team with enough support volume to feel the drag, but not enough to justify an enterprise analytics platform.

  • Up to 500 sanitized support conversations
  • Complete fix pack delivered in 5 business days
  • 30-minute founder or product-team handoff
  • One correction pass for context we missed
FOUNDING RATE$295

Fixed scope. No subscription. No software install.

Request a slot
06 / START WITHOUT SHARING DATA

Let us find three signals first.

Send only your company URL. We’ll inspect public help content, public reviews, and visible support paths, then reply with a free three-signal preview. If there is no useful signal, we’ll say so.

Keep tickets out of this form.We only ask for contact details and a public URL. Any later ticket export must be anonymized before transfer.
07 / STRAIGHT ANSWERS

Before you send anything.

Are you installing a support bot?

No. RepeatFix is a fixed-scope analysis and writing service. Nothing is installed in your product or help desk.

What should be removed from an export?

Names, email addresses, account identifiers, secrets, payment details, health information, and anything else that identifies a person or private account.

Do you guarantee fewer tickets?

No. We give you evidence-backed recommendations and a measurement plan. Your product, traffic, implementation, and customers determine the result.

Can you work from public signals only?

Yes. The free preview uses only public material. A paid public-signal brief is also possible when a private export is not appropriate.